CANCELLATION, RETURN AND REFUND POLICY

[This document was last updated on May 14, 2020]


Artists integrated believes on the policy of Complete Clients’ Satisfaction.


We encourage our clients to carefully read the fine prints of our rate estimation emails that we always send before they decide to buy our products or services. 


However, in the event, any client is displeased with the product or service that they have purchased or availed from us, we will refund back the money, provided the reasons are genuine and proven true after our internal investigation. 

OUR POLICY FOR THE CANCELLATION, RETURN AND REFUND WILL BE AS FOLLOWS:
CANCELLATION POLICY FOR DIGITAL PRODUCTS

  1. For Cancelling a service, clients shall email their request at: office@artinteg.com

  2. Cancellation request received within three (3) business days from the date of purchase of our Service will entitled for full refund of money.

  3. Cancellation request received after three (3) business days from the date of purchase of our Service will not be considered.

  4. The confirmation of refunds will be notified to the clients on their respective email address registered with us during purchase transactions, and the Refund will be issued to the original payment method (in case of pre-paid transactions) or to client’s bank account (in case of payments-collected-in-cash).

  5. In any circumstances, refunds will not be issued in cash.

 

RETURN AND REFUND POLICY FOR PHYSICAL PRODUCTS
All returns of physical products purchased on our website must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

​RETURN PROCESS FOR PHYSICAL PRODUCTS
To return an item, please email customer service at office@artinteg.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:


Attn: Returns
RMA#
ARTISTS INTEGRATED
B- 160, Survey Park, Santoshpur, 
Kolkata, West Bengal 700075 (India).

​Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

​REFUNDS FOR PHYSICAL PRODUCTS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refund will be issued to the original payment method (in case of pre-paid transactions) or to client’s bank account (in case of payments-collected-in-cash). Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. In any circumstances, refunds will not be issued in cash.

​EXCEPTIONS    
For defective or damaged products, please contact us at the customer service number: (+91) 9007898144 to arrange a refund or exchange. 
 
Please Note:
                           •    A 20% restocking fee will be charged for all returns.     
                           •    Sale items are FINAL SALE and cannot be returned.   

  
QUESTIONS
If you have any questions concerning our return policy, please contact us at: office@artinteg.com

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